The Golden Hour Studio, LLC (“we,” “us,” or “our”) operates the website located at thegoldenhourstu.com (the “Site”). This Privacy Policy explains how we collect, use, store, and protect personal information you share with us when visiting our Site or enrolling in our retreats and offerings.
Information We Collect
We may collect the following categories of personal information:
- Contact information: Name, email address, phone number, and mailing address provided through forms, booking inquiries, or email correspondence.
- Payment information: Billing details processed through our third-party payment processor (Stripe). We do not store your full credit card number on our servers.
- Health and wellness information: Information you voluntarily share in intake forms, including grief history, physical limitations, medications, or mental health context, solely for the purpose of facilitating a safe and appropriate retreat experience.
- Usage data: Pages visited, time on site, browser type, device type, and referring URL, collected via Google Analytics and similar tools.
- Marketing data: Email engagement data collected through our email marketing platform (e.g., Flodesk, Mailchimp, or ConvertKit).
- CRM data: Client records including booking history, correspondence, and preferences stored in our client relationship management system.
How We Use Your Information
- To process bookings, payments, and retreat enrollment.
- To communicate with you about your reservation, pre-retreat preparation, and post-retreat follow-up.
- To send marketing emails and newsletters, which you may unsubscribe from at any time.
- To improve our website experience and understand how visitors engage with our content.
- To fulfill our duty of care for retreat participants and facilitate appropriate accommodations.
- To comply with applicable legal obligations.
Sensitive Health Information
Any health or wellness information you share through our intake process is used solely to support your retreat experience and will not be sold, shared with third parties, or used for marketing purposes. This information is accessible only to Golden Hour Studio facilitators involved in your retreat and is handled with the utmost care and confidentiality.
Third-Party Services
We use the following third-party tools that may collect or process your data according to their own privacy policies:
- Google Analytics — website traffic and behavior analysis
- Meta (Facebook) Pixel — advertising and audience analytics
- Email marketing platform — subscriber and email engagement management
- Booking and scheduling platform — reservation and payment processing
- Stripe — payment processing
- CRM platform — client record management
We encourage you to review the privacy policies of these third-party services independently.
Cookies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and support our advertising efforts. You may adjust your browser settings to decline cookies; however, some features of the Site may not function properly as a result.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Health intake information is retained for the duration of your engagement with Golden Hour Studio and may be deleted upon written request.
Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect and how it is used, request deletion of their personal information, and opt out of the sale of personal information. We do not sell your personal information. To exercise these rights, please contact us at connect@thegoldenhourstu.com.
Children’s Privacy
Our Site and retreats are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
Contact Us
For questions, concerns, or data requests related to this Privacy Policy, please contact us at connect@thegoldenhourstu.com.